Refund, cancellation and withdrawal

General information about cancellation, withdrawal and defective-product or service requests.

For sales in Türkiye, the Turkish text governs.

Cancellation request

Requests are reviewed against the order, service status and applicable law; statutory rights for defective goods and services remain reserved. Cancellation request.

Digital content and services

Requests are reviewed against the order, service status and applicable law; statutory rights for defective goods and services remain reserved. Digital content and services.

Defective product or service

Requests are reviewed against the order, service status and applicable law; statutory rights for defective goods and services remain reserved. Defective product or service.

Out-of-scope situations

Requests are reviewed against the order, service status and applicable law; statutory rights for defective goods and services remain reserved. Out-of-scope situations.

Channel-specific process

Requests are reviewed against the order, service status and applicable law; statutory rights for defective goods and services remain reserved. Channel-specific process.

Request and outcome

Requests are reviewed against the order, service status and applicable law; statutory rights for defective goods and services remain reserved. Request and outcome.